All sales are final. That being said we want all our customers to be happy. Contact us so we can work out issues together.
It is your sole responsibility to make sure any text for personalized items is accurate. Black Label Woodworks will not be held responsible for typos. If you realize you made a typo contact us ASAP if the item has not been engraved yet it can be corrected. We will not engrave any obscene, profanity, sexual, hate speech or anything Black Label Woodworks deems inappropriate. Any personalized orders with this type of text will contacted for a change of text or will be canceled.
Wood is a natural product. There can be variations in color and grain structure. Some of the images used on this site are a representations of the items not the actual items being purchased. One off items have actual images.
All wood items are sensitive to water. None of the items sold on this site should be placed in a dishwasher or submerged in water. Any items used for food service should be washed with a damp cloth and mild soap. Its recommended to apply bowl and board wax occasionally to restore and protect the wood.